Customer web, configure the queues using ACL

[Nicsoft]

Hello!

I am trying to configure the customer web so the correct queues are presented for the rigth customer and group when creating a new ticket. I don't manage to get following to work:

1. Sub queues are still visible even though I have defined them not to be.
2. I can't remove the '-' from the list of queues (to-field).

Here's my ACL:

Code: Select all

  Properties => {
                Frontend => {Action => ['CustomerTicketMessage'] },
                User => { Group_rw => [ 'MyGroup'],},
        },
        PossibleNot => { Ticket => { Queue => [
           '[RegExp]::',                         # this hides all sub-queues
           '[RegExp]^AnotherGroup',    #this hides just one queue#
           '[RegExp]^-',] }  
        }
    };

$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
        Properties => {
                Frontend => {Action => ['CustomerTicketMessage'] },
                User => { Group_rw => [ 'AnotherGroup'],},
        },
        PossibleNot => { Ticket => { Queue => [
           '[RegExp]^MyGroup',    #this hides just one queue#
           '[RegExp]::',               # this hides all sub-queues
           '[RegExp]^-',] } 
        }
    };

How do I fix this? If not possible, I would be happy to know that as well.

Thank you in advance!

[crythias]

The - is so people are forced to choose a queue. Otherwise, they'll just submit on the first queue.

[Nicsoft]

Thank you for you answer!

My intention is that there should be only one queue for each group/user. Hence, the first queue is the only choice. Is there a work-around?

[crythias]

I'm sure I've posted a workaround somewhere on this forum... maybe even in the HowTos... http://forums.otrs.org/viewtopic.php?f=60&t=7138

[Nicsoft]

Thank you!

This I have already done. What I would like to do is to remove the dash (-) from the list making it a bit cleaner.

This will help med with some customers: http://forums.otrs.org/viewtopic.php?f=62&t=4830#p25069 (Thank you, very useful post)

But still for others I may need to provide a list of Queues.

[crythias]

You may have to edit the code to change PossibleNone=>0 or something somewhere. I forget where...

[gambit23]

Dear frinds,

Thanks for your diary support in OTRS !!!

I have a question refered to ACLs in OTRS 3.0...

I need to make a ACLs by Roles... it is possible ?? for example:

$Self->{TicketAcl}->{'ACL-Name-7'} = {
# match properties
Properties => {
# current ticket match properties
CustomerUser => {
Group_rw => [ 'customers', ],
},
},

# return possible options (white list)
PossibleNot => {
# possible ticket options
Ticket => {
State => ['new',],
Queue => ['Misc'],
},
},
};

This ACL is based in a Group called "customers" using the param "Groups_rw"... is possible to use a param for Roles ????
for example:

CustomerUser => {
Role => [ 'Sales Operators', ],
},



Thanks a lot for yor help !!


Fernando

[jojo]

There are no ACLs for roles. Also customers are not assigned to roles.