Automatic reports sending

[eitarad]

Hi,

Ive looked thru the web and OTRS manuals and couldnt find it.

"
New Statistics-Framework: Gain access and define your Reports- and Statistics in a more flexible way than ever. A powerful and easy to use Wizard will guide you through the process. Once defined OTRS may deliver periodically needed Reports automatically to a predefined Mailing List.
"

I have created a Ticketlist which generates the reports perfect.
Now i would like to create an automated job which will generate the report and mail it to a specific user-list.

How can I do it?

Thanks in advance!

[eitarad]

Well, I found something about it in the documentation,
http://doc.otrs.org/3.0/en/html/stats-m ... stats-cron

but it is not clear to me yet, How do i Initiate the specific report creation process i would like to generate and then tells the OTRS what E-Mail address I would like it to sent it to.

Thanks

[eitarad]

Hi,

I found it

just use /opt/otrs/bin/otrs.GenerateStats.pl -n (Template_ID) -f (Print/csv) -r (email@FQDN)

Thanks anyway!
Eitam.