I have installed open Suse 11.4 including mysql and apache2. After this i have installed OTRS using yast. This worked out fine (as far as I understand linux) and all dependencies were installed as well.
When I start then the configuration with the browser I recived the message: securemode is active. If you want to run the installer disable securemode.
details:
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Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Mon May 23 19:32:16 2011 Message: SecureMode active! Traceback (6700): Module: Kernel::Output::HTML::Layout::Error (v1.351.2.5) Line: 1118 Module: Kernel::System::Web::InterfaceInstaller::Run (v1.6) Line: 124 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_installer_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.33.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.33.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.33.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
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# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2010 xxx, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> OTRS does have a lot of config settings. For more settings
# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
# LDAP, PostMaster, Session, Preferences, ...) see
# Kernel/Config/Defaults.pm and copy your wanted lines into "this"
# config file. This file will not be changed on update!
#
# --
package Kernel::Config;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = 'localhost';
# Database
# (The database name.)
$Self->{Database} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords.)
$Self->{DatabasePw} = 'some-pass';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
#New Line SecureMode
$Self->{SecureMode} = '1';
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;
use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
# -----------------------------------------------------#
1;
Regards
Moody