Modify Ticket Information Widget
Moderator: crythias
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wipeout_630
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- Real Name: Nathan Unsworth
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Modify Ticket Information Widget
I have created several required freetext fields that need to be shown in the Ticket information widget in ticketzoom. I have tried adding the entries in AgentTicketZoom.dtl but they are not showing up. When I uncomment some of the existing entries in the dtl, those show up but they are not the ones I need. Is there a config option in SysConfig I can modify or do I need to modify a different dtl/CSS file?
Re: Modify Ticket Information Widget
FreeText fields should be displayed without any changes to template. Maybe they aren't filled?
OTRS 3.0.8, openSUSE 11.4, Apache 2.2.17, PostgreSQL 9.0.3
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crythias
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Re: Modify Ticket Information Widget
Don't forget to enable them in SysConfig.0=disabled, 1=enabled, 2=required.
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wipeout_630
- Znuny newbie
- Posts: 32
- Joined: 19 Apr 2011, 23:27
- Znuny Version: 3.3.1
- Real Name: Nathan Unsworth
- Company: CSS Corp
- Location: Salt Lake City, Utah
- Contact:
Re: Modify Ticket Information Widget
I realized I didn't have them filled in when I was creating test tickets. I just moved the fields around in AgentTicketZoom.dtl until I got them where I wanted them and commented out the fields I didn't need.