Filter Condition to specific queue in PostMaster Filters

[zeekndtroy]

Hi,

I've been working to Filter email that comes in to a specific queue based on the email address of the sender. I manage to do it for a single email address, but can't seems to work it out for a multiple email add. The filtering for someone@domain.com can be filtered to a specific queue, but how do i do that for anyone@domain.com. I've tried using wildcard but fail to get the ticket into the queue.

eg:

From : *@domain.com
X-Otrs-Queue : Technician

Can anyone guide me on how do I do that.

[zeekndtroy]

Ok found the solutions, it using .*@domain.com or EMAILADDRESS:*@domain.com for the From field, but the problem is how to filter the ticket that was log through the customer page. Anyone have any ideas?

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=7138

[zeekndtroy]

Thanks crythias,

But how do I do that if I've several customer from different company and each company need to be assigned to a different queue. Let say customer@domainA.com log a ticket and will automatically goes to Queue A and customer@domainB.com will automatically goes to Queue B. Is it possible to do that?

[crythias]

But how do I do that if I've several customer from different company and each company need to be assigned to a different queue. Let say customer@domainA.com log a ticket and will automatically goes to Queue A and customer@domainB.com will automatically goes to Queue B. Is it possible to do that?

Kinda, but understand that, generally, Queues are customer agnostic. Queues are designed for agents, not customers. Who has the ability to *answer* the ticket that belongs in this category?

[zeekndtroy]

But how do I do that if I've several customer from different company and each company need to be assigned to a different queue. Let say customer@domainA.com log a ticket and will automatically goes to Queue A and customer@domainB.com will automatically goes to Queue B. Is it possible to do that?

Kinda, but understand that, generally, Queues are customer agnostic. Queues are designed for agents, not customers. Who has the ability to *answer* the ticket that belongs in this category?

We've a set of agents that control/answer Queue A and another set of agents that control/answer Queue B. We've several customer from several domain/company which we designed to log the case into the customer specific queue automatically either through email or through customer page. I can use the PostMaster Filters for any incoming email to the specific queue, but I can't seems to figure out how to do that for the customer interface.

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=7531 Customer Groups also make a difference to what queues are available.