New ticket notification to selected customer only

[manishz]

Hi all,

I have enabled the auto-response queue for notification to customers in case of new ticket is created by him.
But I want to send this notification mail to customers who send the requests with specific format in subject line / body.
Is there any way in OTRS to do that ?

Thanks in advance,
Manish

[crythias]

Set up a noisy queue and filter to that queue for that purpose.