ITSM Change Management ActionExecute Unsuccessful

[mducharme]

Hi,

I am trying out Change Management. I have established a work order and set conditions for the change that it should be closed when the workorder is completed.

OTRS appears to try to make the change complete as per my condition, but it is unsuccessful, as seen in the history window for the change:

ActionExecute Action (ID=1) executed: Unsuccessfully - - mikeducharme (Mike Ducharme) 02/04/2011 18:14:29

Can anybody tell me why it is executed unsuccessfully? I must be doing something wrong, but I'm not sure what.

Thanks

[pokyu01]

hi,
the state can only be changed in sequence defined under "AdminITSMStateMachine".
regards
yury