How to hide one queue in customerticketmessage.dtl

[tomekliw]

Hi,

I had 4 queues, but I want to hide one of them in customerticketmessage.dtl but only from part of customers.

I mean that all customers should see status and content of ticket from all 4 queues and should be able to create ticket only in 3 of them. So far so easy but, there are some customers, who could create tickets in this 4th queue. ho to do it?

Help please.

[yuri0001]

Hi!
Try to see in AdminArea - Customer<-->Group Relations. There you can assign -RO or -RW rights in Groups (queues)

[Sanchez]

If you have queue attached to specific group, then Customer<-->Group Relations should do it as yuri0001 stated.
Set RO to every client and RW with RO for customers which can create ticets for 4th queue.

[tomekliw]

This is right what You said, but I want every customer have rw permission to group connected with queue (and it's done by default group), but only some of them shoud see this queue in "To: " field in new ticket form.