Customer and company config - view tickets

Moderator: crythias

Locked
rjcunningham
Znuny newbie
Posts: 16
Joined: 21 Nov 2010, 22:12
Znuny Version: 3.0.0

Customer and company config - view tickets

Post by rjcunningham »

I have several companies in my system, one having a large amount of customers
If I login as a customer, I can see that customers tickets and the company tickets (tickets from all customers in that company)

Is there a way to turn this off so you can't see all the tickets for that particular company (but other companies in the system would allow it) ?

Is there a way to allow a group of customers in a particular compnay to see each others tickets ? (I found "Customer w/ multiple ID's") section in teh manual and that appears to make that happen, I havent tried it yet, but was confused because of the current setup wehre you can already see all tickets (hence the 1st question above)

Randy Cunningham
----------------------------------
OTRS 3.0.2
OS:Windows 2003 w. all default install apps
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Customer and company config - view tickets

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked