ITSM:Change, filter changes based on group-belongings

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Nicsoft
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ITSM:Change, filter changes based on group-belongings

Post by Nicsoft »

Hello!

I would like to configure so agents belonging to one group can see only changes that belongs to that group. Now, alla agents with itsm-change-privilege can see all changes.

Since I am setting up a multi-company solution this is of course not good since one company should not see another company's changes. Pretty much a dead-end if I cannot fix this.

How do I configure so one group's change-agents can see only that group's changes? Of course, the change-groups coming with the ITSM module should not be used for filtering the changes since they are shared between all groups, but they are of course still needed since they give access to the change-module.

Help would be greatly appreciated since this is a showstopper!
jojo
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Re: ITSM:Change, filter changes based on group-belongings

Post by jojo »

As the change module is not designed for this, this would require some development
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Nicsoft
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Joined: 12 Aug 2010, 14:58
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Re: ITSM:Change, filter changes based on group-belongings

Post by Nicsoft »

Ok!

So not even ACL can be used for this?

Are there any plans for developing support for this?
jojo
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Re: ITSM:Change, filter changes based on group-belongings

Post by jojo »

At the moment there are no plans for this development. If your company act as a sponsor it could be in one of the future versions (nneds to be discussed on the development contract)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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