Solved: Customer-specific customer skin

[RBehr]

We would like to customise the customer skin based on the customer - at the most basic, we would like to change the logo depending on which customer has logged in to the customer portal.

How would this be achieved?

[crythias]

http://forums.otrs.org/viewtopic.php?f=62&t=8087

[RBehr]

Thanks, Crythias. That helped, and I have implemented it.

However, we have customers all belonging to a single Group (also a customer) So multiple individuals work for a single company, each is a customer that belongs to a Group.

Instead of creating a logo file for each individual called [CustomerID].png, I would like to expose the Group and assign the Group a .png file. So where I would use

Code: Select all

$Config{"Frontend::WebPath"}/skins/Customer/default/img/customers/$Env{"UserCustomerID"}.PNG

I would prefer to use

Code: Select all

$Config{"Frontend::WebPath"}/skins/Customer/default/img/customers/$Env{"UserGroupID"}.PNG

How do I expose the Group? $Env{"UserGroupID"} obviously doesn't work.

Many thanks

[crythias]

You might want to read this: http://forums.otrs.org/viewtopic.php?f=60&t=7531 and consider having all of the same company using the same CustomerID. Group won't work because customers can be members of multiple groups.

Alternatively, you might use a javascript function to extract the domain from the CustomerID.

[RBehr]

We had approached the CustomerID as a UID for each PERSON rather than the customer they word for. So the CustomerID need not be unique and could actually refer to our Customer Account number for the company whom the individual works for? That would certainly help. Is this the case?

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=7531

(CustomerID need not be unique.)