Customization (otrs/Custom/) does not work

[shostakovich]

Hi,

my customizations of the original files from otrs/Kernel/Output/HTML/Standard/ are not being used:

Code: Select all

ebktts@wtf:~/otrs/Custom/Kernel/Output/HTML/Standard$ ls
AgentTicketActionCommon.dtl  AgentTicketPhone.dtl  AgentTicketZoom.dtl

OTRS does not use them, even though $OTRS_HOME/Custom/README tells:

You need to modify Kernel/System/Service.pm to add an customization, copy
Kernel/System/Service.pm to Custom/Kernel/System/Service.pm and modify it.
This module will get used.

Am I missing something?

TIA
Michael

[crythias]

OTRS uses themes to handle display. .pm isn't display, it's application framework.
http://doc.otrs.org/3.0/en/html/themes.html

[shostakovich]

I see, thanks!