Hello,
We have multiple queues and I would like to authenticate the agents using active directory.
Is there a guide to how to configure the mapping between an AD group and a queue ?
Thanks,
Sami
How to use AD to authenticate agents for different queues
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Wolfgangf
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Re: How to use AD to authenticate agents for different queue
yep - please have a look at the admin manual
It's described there in detail
It's described there in detail
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting