OTRS ACL example, filter per User Group?

[shostakovich]

Hi,

I want to filter the Queue list depending on the logged on user. Part of an example from http://doc.otrs.org/2.4/en/html/acl.html is, it's a user match property:

Code: Select all

# current user match properties
User => {
   Group_rw => [
      'hotline',
   ],
},

Does that semantically mean, the rule matches, if the logged on user has writing access on tickets in queues which have the group "hotline" as the access property?

That would make things complicated. I'm simply searching for an ACL property like "is group member of". What do you think?

TIA
Michael

[jojo]

you can not be group member. You can only have permissions on groups.

[shostakovich]

Yeah, true. This still seems to be a bit tricky. Also, inconsistencies in terminology. For instance, in http://ebktts.emea.healthcare.cnb/otrs/ ... AdminEmail you read about "Group members".