Unable to reply to new tickets [SOLVED]

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sweeny_here
Znuny newbie
Posts: 19
Joined: 06 Jun 2011, 17:23
Znuny Version: 3.0.8
Real Name: Theo Sweeny
Company: First Clarity

Unable to reply to new tickets [SOLVED]

Post by sweeny_here »

Hello - currently I am unable to reply to client tickets.

The tickets can be forwarded but not replied to. The group and role permissions have been reconfigured without success. The new tickets are assigned to their respective client queues automatically based on the incoming mailbox to client queue mapping. The default owner assigned to ticket is the "System Admin" user which was the same user which initially created the client / queue / email mappings.

OTRS v3.0.8 is configured as

Each client has their own queue.
Each client has their own mailbox associated with a queue.
Each queue is assigned to a group.

There are no errors in /var/log/messages

There are no reported errors in the Web UI System Log either.

The system admin guide has not yielded any help on this matter.

Any pointers would be much appreciated.
Last edited by sweeny_here on 10 Aug 2011, 12:18, edited 1 time in total.
crythias
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Re: Unable to reply to new tickets

Post by crythias »

each queue should have responses.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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sweeny_here
Znuny newbie
Posts: 19
Joined: 06 Jun 2011, 17:23
Znuny Version: 3.0.8
Real Name: Theo Sweeny
Company: First Clarity

Re: Unable to reply to new tickets

Post by sweeny_here »

Thank you - this worked :)
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