Hello - currently I am unable to reply to client tickets.
The tickets can be forwarded but not replied to. The group and role permissions have been reconfigured without success. The new tickets are assigned to their respective client queues automatically based on the incoming mailbox to client queue mapping. The default owner assigned to ticket is the "System Admin" user which was the same user which initially created the client / queue / email mappings.
OTRS v3.0.8 is configured as
Each client has their own queue.
Each client has their own mailbox associated with a queue.
Each queue is assigned to a group.
There are no errors in /var/log/messages
There are no reported errors in the Web UI System Log either.
The system admin guide has not yielded any help on this matter.
Any pointers would be much appreciated.
Unable to reply to new tickets [SOLVED]
Moderator: crythias
-
- Znuny newbie
- Posts: 19
- Joined: 06 Jun 2011, 17:23
- Znuny Version: 3.0.8
- Real Name: Theo Sweeny
- Company: First Clarity
Unable to reply to new tickets [SOLVED]
Last edited by sweeny_here on 10 Aug 2011, 12:18, edited 1 time in total.
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Unable to reply to new tickets
each queue should have responses.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 19
- Joined: 06 Jun 2011, 17:23
- Znuny Version: 3.0.8
- Real Name: Theo Sweeny
- Company: First Clarity
Re: Unable to reply to new tickets
Thank you - this worked 
