SendMail gives error

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ldutchman
Znuny newbie
Posts: 2
Joined: 08 Jun 2011, 04:25
Znuny Version: 3.06
Real Name: Lonnie

SendMail gives error

Post by ldutchman »

I am having some trouble getting mail to flow out of the OTRS instance.
It is OTRS 3.0.7 running on Windows server 2003 standard edition
This is a fairly recent install with FAQ 2.0.5, iPhoneHandle 1.0.2, MasterSlave 1.1.1, Support 1.2.6, Survey 2.0.1, SystemMonitoring 2.2.1
I have never been able to get email to flow out, incoming (Fetch) is working fine

I have posted the error details (from the "Impossible to Send")

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Tue Jun 7 21:07:31 2011 Message: Impossible to send message to: *********@gmail.com . Traceback (3644): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.97) Line: 823 Module: Kernel::Modules::AgentTicketForward::Run (v1.97) Line: 83 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Thank You in Advance
Last edited by ldutchman on 08 Jun 2011, 04:55, edited 1 time in total.
OTRS 3.0.7
OS: Windows Server 2003
crythias
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Znuny Version: 5.0.x
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Re: SendMail gives error

Post by crythias »

impossible to send is because (likely) it's trying to use sendmail on a windows box and it doesn't exist. Try SMTP.
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ldutchman
Znuny newbie
Posts: 2
Joined: 08 Jun 2011, 04:25
Znuny Version: 3.06
Real Name: Lonnie

Re: SendMail gives error

Post by ldutchman »

Crythias, thank you for your quick response.
I should have included I am trying to use gmail as an SMTPS.
I have tested the settings (username, password, port etc) with another instance of OTRS on Windows 2003.
I want to find a log file but am having difficulty in configuring OTRS to log? or am not looking in the right location for the logfiles
OTRS 3.0.7
OS: Windows Server 2003
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