Hi All,
Can anyone point me in the direction of an explanation of the fields that are avaiable in the stats module?
In particular I'd like to find out what the FirstResponseDiffInMin and FirstResponseInMin are and how the first level solution rate works.
Thanks,
W
Explanation of Fields in the stats module
Moderator: crythias
Explanation of Fields in the stats module
Production OTRS: 2.4.7 + ITSM pack
Test OTRS: 3.0.9
MySQL DB
Linux
Test OTRS: 3.0.9
MySQL DB
Linux