Explanation of Fields in the stats module

Moderator: crythias

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Waltero
Znuny newbie
Posts: 18
Joined: 16 Dec 2010, 18:14
Znuny Version: 2.4

Explanation of Fields in the stats module

Post by Waltero »

Hi All,

Can anyone point me in the direction of an explanation of the fields that are avaiable in the stats module?

In particular I'd like to find out what the FirstResponseDiffInMin and FirstResponseInMin are and how the first level solution rate works.

Thanks,
W
Production OTRS: 2.4.7 + ITSM pack
Test OTRS: 3.0.9
MySQL DB
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