New email set up - Stop OTRS from downloading every email

[Baustin]

Hey guys,

Any help here would be great. We have OTRS 3.0 installed locally. I have set up a mailbox on it, it this works fine.

I have set up another mailbox, this second mailbox has a very large amount of files. When I set this up as a IMAPS, it downloads every email form the mailbox. Mails from a couple of months ago.

Is there any way to stop it from doing this, and just download new mails from when I set it up?

[Wolfgangf]

delete old mails in IMAP mailbox

[Baustin]

Thanks for the reply,

Do you know of any way of doing it without deleting all the mails?

[Wolfgangf]

connect with any IMAP client (Thunderbird, Mulberry, ..) to the mailbox and delete them

[Baustin]

I understand what you are saying.

I do not want to delete any mails from the Mailbox.

[jojo]

OTRS will allways fetch the complete mailbox. So it will delete the mails.

If you only won't the new mails to be fetched move the old ones to another mailbox

[crythias]

Or create a new inbox just for OTRS ...

[Baustin]

Great, thanks for the Clarification.

I am thinking that I will set up a new inbox, and have all the mails from the other inbox forwarded to this.

[Baustin]

Another thing I am wondering about.

I have set up filters with OTRS to dispatch certain emails to certain queues . Is there a way to set it so that OTRS ignores an email from a certain email address and does not fetch it to OTRS?

[jojo]

set X-OTRS-Ignore to Yes. This will fetch the mail but not create a ticket

[ferrosti]

For my POP3(S) connections I have copied all mails to subfolders in their respective mailboxes. At least POP3 fetches root of the mailbox only, nothing more. I am not 100% sure with IMAP.

[crythias]

http://forums.otrs.org/viewtopic.php?f=62&t=4694