Can't locate Net/SSLeay.pm

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nathankc
Znuny newbie
Posts: 14
Joined: 15 Jun 2010, 18:56
Znuny Version: 3.0.9

Can't locate Net/SSLeay.pm

Post by nathankc »

Hello all - attempting to get 3.0.7 (have seen there are some errors with 3.0.8 in Windows) working and everything is fine except I'm not able to send email from OTRS.

OTRS is running on:
Windows 2008
MSSQL 2008
IIS 7

Trying to send to Exchange 2007

I have configured Framework:Core:Sendmail to use SMTPTLS (previous version 2.4.7 we have running on a different server seems to work fine with SMTPTLS) - when I configure everything and save it totally breaks OTRS and I cannot access the system anymore. Receiving this error:

Can't locate Net/SSLeay.pm in @INC (@INC contains: C:/OTRS/OTRS/bin/Custom C:/OTRS/OTRS/bin/Kernel/cpan-lib C:/OTRS/OTRS/bin C:/OTRS/OTRS/bin/cgi-bin/../../Custom C:/OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib C:/OTRS/OTRS/bin/cgi-bin/../.. C:/Perl/site/lib C:/Perl/lib .) at C:/OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib/Net/SMTP/TLS/ButMaintained.pm line 11, <DATA> line 522.
BEGIN failed--compilation aborted at C:/OTRS/OTRS/bin/cgi-bin/../../Kernel/cpan-lib/Net/SMTP/TLS/ButMaintained.pm line 11, <DATA> line 522.
Compilation failed in require at C:/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Email/SMTPTLS.pm line 17, <DATA> line 522.
BEGIN failed--compilation aborted at C:/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Email/SMTPTLS.pm line 17, <DATA> line 522.

Any help on resolving this error would be appreciated.
Thank you,
OTRS 3.0.9
Windows 2008
MSSQL 2008
IIS 7
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Can't locate Net/SSLeay.pm

Post by Wolfgangf »

Obviously a Perl module cannot be found, that's why the compilation error occurs

did you already try to (re)install the Perl Module Net::SSLeay with ppm?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
nathankc
Znuny newbie
Posts: 14
Joined: 15 Jun 2010, 18:56
Znuny Version: 3.0.9

Re: Can't locate Net/SSLeay.pm

Post by nathankc »

Yep - received errors during the attempted make / compile
Tried with both Perl and StrawberryPerl to no avail

I ended up just setting up basic SMTP server and routing OTRS emails through that instead of Exchange. Not the perfect solution but at least I'm up and running now.
OTRS 3.0.9
Windows 2008
MSSQL 2008
IIS 7
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