Dashboard Customization

[jladd]

Hello,
I have been tasked by my boss to customize the dashboard for the Agent Interface. He would like to add for the New Tickets and the Open Tickets/Needs to be answered applets to have 2 columns added. These two columns would be the Queue that they are in and the Priority Level that the ticket is set at. Any one know how to accomplish this or point me to an already existing post with the answer in it?

[crythias]

http://forums.otrs.org/viewtopic.php?f=60&t=5156
IIRC, priority is already indicated by color on the left(?)

[jladd]

Perfect thank you very much. We figured those colors were there for some reason but just never knew exactly what for. Just so its easier for my boss, would i be able to actually state what the priority is by taking what was provided in the link and add <td>$QData{"Priority"}</td>?

[crythias]

Probably, you won't kill anything if the code doesn't work, and if it didn't work, you'd be asking me a different question ... Be bold! Back up before you try stuff, but HTML and DTL markup aren't a booby trap. If it doesn't work, you'll know instantly. Save, but don't exit your editor, then you can undo and save and get back to where you were.

[jladd]

It did work thank you very much for your input and added additional columns as well and they all worked except for the Impact column. Since its a ITSM feature does it require a different call signature? The call I used is <td>$QData{"Impact"}</td> and <td>$QData{"freetext14"}</td>(tried this last one since in the Ticket Table of the DB the Impact ID was inputted into this column) .

My next and last question is if I were to create additional custom applets such as the New Tickets applet, would i do that under the same file or is there another file that would have to be edited? I am used to .net and not familiar with the perl/php structure.