Add X-OTRS headers [Solved]

[Asvinours]

Hi,
I would to configure Outlook to add X-OTRS headers to some mail. I want to send email to my otrs portal, with headers to indicate every information necessary to create a new ticket for a specific customer in a specific queue. For the queue, I can create an email address and link it to the queue. But how I can do for the headers ?
I want my project leader can send an email from Outlook, just like now, but adding the otrs email address, to create the corresponding ticket.
Is there a way to modified all headers for this email address ? Maybe in exchange configuration ?

Or maybe, in adding some information in the mail body, and the OTRS installation to fetch the informations.
Exemple: [X-OTRS-CustomerUser: customername]

I don't know if my question is really clear, I tried to do my best.

Bests regards,

[crythias]

If you add an alias to the email account of otrs, you can use the send-to email address to determine the queue. (sendto otrs-quename@domain)
If you know the customer is always going to be in one queue, you can use a postmasterfilter for that email address.

If you're using procmail, you can use it to add headers.

For the most part, it might be better to not assume any intelligence on the part of the email client of the sender.

[Asvinours]

Ok, I like your answer. I can't test it right now because I haven't any test environment, but I see how to do it.
I read the documentation, but I didn't see the postmaster filter. I'm need some sleep I think.

Thank you.