Set Pending Time via Postmaster Filter/Email Headers

[cgordoncarroll]

Hello there,

I am using a php web form that emails our OTRS email when someone submits the form. I'm defining the headers so that they generally look something like this:

Code: Select all

X-OTRS-State: Pending reminder
X-OTRS-State-PendingTime: 2011-06-13 10:30:00
X-OTRS-Type: Reservation Request

However, when the email comes in, the state, pending time and ticket type are not set. I figure I have to use an email filter to set these, but I can't seem to figure out how I would pass a non-static value from the header (such as pending time). Thanks in advance for any help you can give!

[root]

Hi,

If you set these headers with PHP's header()-funcion you're right.
Regarding to the correct headers, OTRS will process them as expected.
Did you checked your generated e-mail?

Regards,
Roy

[crythias]

is the mailbox trusted?

[cgordoncarroll]

The mailbox was not trusted, and therein lay the problem.

Thanks very much Crythias!