Imposible create ticket from Customer New Ticket

[guille]

Hello, I have a problem creating a ticket.

The textarea field is required but it does not appears.

In the new ticket I can write all fields except Text


Software

OTRS Version: 3.0.7
Operative System: Debian Squeeze 6.0

Hardware

CPU: Intel Xeon x4 HT
Ram: 2 x 1GB DDR2 667 Mhz ECC
HDD: 2 x 140GB RAID

How can I do to solve this problem?

[crythias]

It appears that the richtext editor isn't loading, so it could be that the installation isn't perfect or some other error (check some logs, such as apache).
New install? from what method?

[guille]

Yes, it's a new install.

Method -> Installation from Source

Now I'm going to try install OTRS 3.0.7 in a Debian VirtualBox server again.


There are any problem with Debian x64 version?

[troffasky]

Check the OTRS log and the Apache error log. I had a permissions issue when upgrading from source on Ubuntu [basically the same as Debian] where some Javascript files couldn't be written, and therefore not served to the client.

[guille]

I'm making a new install of OTRS 3.0.8 in Debian x86 and works fine.

But in Debian x64 I have a problem in Step 3.

When I'm installing otrs from http://localhost/otrs/installer.pl

Code: Select all

Software error:

Can't locate LWP/UserAgent.pm in @INC (@INC contains: /opt/otrs/bin/Custom /opt/otrs/bin/Kernel/cpan-lib /opt/otrs/bin /opt/otrs/bin/cgi-bin/../../Custom /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/otrs/bin/cgi-bin/../.. /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/WebUserAgent.pm line 17.
Compilation failed in require at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 22.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/../../Kernel/System/Package.pm line 22.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.
Content-Type: text/html; charset=utf-8; Content-Disposition: filename="Installer.html" X-Powered-By: OTRS 3.0.8 - Open Ticket Request System (http://otrs.org/) Expires: Tue, 1 Jan 1980 12:00:00 GMT Cache-Control: no-cache Pragma: no-cache 

Install log ->

Code: Select all

apt-get install apache2 php5 mysql-server proftpd-basic phpmyadmin
echo "DefaultRoot /var/www/" >> /etc/proftpd/proftpd.conf
/etc/init.d/proftpd restart
upload files with Filezilla to ftp -> /var/www/
mv /var/www/otrs-3.0.8 /opt/otrs
cd /opt
useradd -r -d /opt/otrs/ -c 'OTRS user' otrs
usermod -G nogroup otrs
cd otrs/Kernel
cp config.pm.dist Config.pm
cd Config
cp GenericAgent.pm.dist GenericAgent.pm
cd /opt/otrs/bin
chmod +x otrs.SetPermissions.pl
./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=otrs --otrs-group=nogroup --web-group=www-data

	Setting permissions on /opt/otrs
	Setting permissions on /opt/otrs/var
	Setting permissions on /opt/otrs/bin/*
	Setting permissions on /opt/otrs/scripts/*.pl
	Setting permissions on Kernel/config.pm
	Setting owner rw and group ro permissions on /opt/otrs/

cd /opt/otrs/bin
./otrs.CheckModules.pl
   o CGI............................ok (v3.50)
   o Crypt::PasswdMD5...............ok (v1.3)
   o CSS::Minifier..................ok (v0.01)
   o Date::Format...................ok (v2.24)
   o Date::Pcalc....................ok (v1.2)
   o DBI............................ok (v1.612)
   o DBD::mysql.....................ok (v4.016)
   o Digest::MD5....................ok (v2.39)
   o Digest::SHA::PurePerl..........ok (v5.48)
   o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
   o GD.............................Not installed! (Optional - Required for stats)
      o GD::Text....................Not installed! (Optional - Required for stats.)
      o GD::Graph...................Not installed! (Optional - Required for stats.)
      o GD::Graph::lines............Not installed! (Optional - Required for stats.)
      o GD::Text::Align.............Not installed! (Optional - Required for stats.)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o JavaScript::Minifier...........ok (v1.05)
   o JSON...........................ok (v2.50)
      o JSON::PP....................ok (v2.27103)
      o JSON::XS....................Not installed! (Optional - Install it for faster AJAX/JavaScript handling.)
   o LWP::UserAgent.................ok (v5.835)
   o Mail::Internet.................ok (v2.07)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............Not installed! (Optional - Required for POP3 SSL connections.)
   o MIME::Base64...................ok (v3.08)
   o MIME::Tools....................ok (v5.428)
   o ModPerl::Util..................Not installed! (Optional - Improves Performance on Apache webservers dramatically.)
      o Apache::DBI.................ok (v1.09)
      o Apache2::Reload.............Not installed! (Optional - Should be installed on mod_perl based installations to automatically reload changed Perl files and configuration data.)
   o Net::DNS.......................Not installed! (Required - use "perl -MCPAN -e shell;" - )
   o Net::POP3......................ok (v2.29)
   o Net::IMAP::Simple..............ok (v1.2017)
      o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.15)
      o Net::SMTP::SSL..............Not installed! (Optional - Required for SSL/SMTPS connections.)
      o Net::SMTP::TLS::ButMaintainedNot installed! (Optional - Required for TLS/SMTP connections.)
   o Net::LDAP......................Not installed! (Optional - Required for directory authentication.)
   o PDF::API2......................Not installed! (Optional - Required for PDF output.)
      o Compress::Zlib..............ok (v2.02)
   o SOAP::Lite.....................Not installed! (Optional - Required for the SOAP interface.)
   o Text::CSV......................ok (v1.21)
      o Text::CSV_PP................ok (v1.29)
      o Text::CSV_XS................Not installed! (Optional - Optional, install it for faster CSV handling.)
   o XML::Parser....................ok (v2.36)


cd /opt/otrs
perl -cw bin/cgi-bin/index.pl
cgi-bin/installer.pl syntax ok
perl -cw bin/otrs.PostMaster.pl
otrs.PostMaster.pl syntax OK
cp /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/conf.d/otrs.conf
/etc/init.d/apache2 restart

localhost/otrs/installer.pl -> Debian x86 OK - Debian x64 Error (Image) and stop installing
reboot - Debian x86

OTRS Works with x64 systems?

[crythias]

Can't locate LWP::UserAgent.pm ... so install it?
http://www.google.com/search?btnG=1&pws ... +debian+64