Hello there
the system does not sort the tickets in queues or in the overview, even not by priority - the agents have to sort manually. Any hint?
Cheers
No default sort by priority
Moderator: crythias
-
CarpeVentum
- Znuny newbie
- Posts: 29
- Joined: 07 Jun 2011, 11:02
- Znuny Version: 3.0.8
No default sort by priority
OTRS: 3.0.8, ITSM 3.03, FAQ 2.05
OS: Windows Server 2008 R2 Enterprise on ESX
OS: Windows Server 2008 R2 Enterprise on ESX