"RO" for all customers

[tomekliw]

Is it possible to give access to one group to all customers but with 'ro' (read only) permission?
Something like CustomerGroupAlwaysGroups but with ro, not rw?

I can do it for individual users, but I have almost 600 of them and they are changing often, so I need more simple solution.

TEJOTEL

[crythias]

What will this accomplish for you?

[tomekliw]

It will give me possibility to have separate queues for helpdesk and infrastructure team with condition that customers can create ticket only to helpdesk team and if helpdesk team redirect ticket to infrastructuere team it will be still visible for customer in customer panel.

[crythias]

Is the problem that you don't want customers to choose the other queue? Because you can simply remove that entry instead: http://forums.otrs.org/viewtopic.php?f=60&t=7138

[tomekliw]

Of course I have an exception and I cannot use Your solution. There is about 20 customers, who should have possibility to create ticket in both queues, so "force dtl" solution is not enough.

[crythias]

I'd suggest creating a queue and group membership just for the 20, but if that's out of the question, too, I don't know if it's possible without sql changes.

[MichaelR]

Use ACLs to limit customer choices? If you only have 20 customers, it won't take that long, and it's easier than hacking away to otrs