ConfigItem and Owner field

[zygi fre]

Hello
I'm new here so I want to say hi to all OTRS developers and thanks for this great piece of software

I'm stuck with one thing which I need to implement in OTRS
I'm using OTRS 3.0.7 with ITSM 3.0.3 and LDAP Auth (Active Directory) everything works ok but... I want to have some feature, I have ConfigItem object where ConfigItem class have in definition

Key => 'Owner',
Name => 'Owner',
Searchable => 1,
Input => {
Type => 'Customer',

},

when I'm editing ConfigItem object, I have Owner field, I can search person over LDAP but when I click Submit then in 'Configuration Item Version Details' I don't see person which I chose (field is blank). I see this information in 'History', I also see Owner which I chose in database but not in ConfigItem version details...

on second installation without LDAP Auth everything is ok...
due to configured customer LDAP Auth my customer_user table is empty.. and looks like OTRS query customer_user table instead of LDAP when build detailed info about CI

It's a bug, feature or I just forgot configure something... ?

[chrisstyles]

Did you sort this? I have exactly the same problem.

[zygi fre]

unfortunately no, I've used work-around by changing type of field to Text and I keep login (samaccountname from AD) of the user In case if this will be solved in some patch or next release... I hope

[crythias]

LDAP is considered read only, so anything you'd want to customize for the user might need to be stored in an LDAP field in the source.

[chrisstyles]

#crythias

Agree that the field is read only.. OTRS has read the correct information in the database as it appears when you perform an export of the CI. It also appears in any reporting. The interface however only ever shows an empty field which is kind of odd. I think the problem is going to be with how the field handles displaying the data from the LDAP lookup. Take me.. when I add myself as an owner, my email address is displayed in the lookup field as I start typing my name, which is great by the way. When I export the CI my samaccountname appears. Might the interface be displaying a blank AD field of the designated owner?

Any idea where we should start looking for the answer?

Cheers

Chris

[zygi fre]

ok, I've found solution... incomplete configuration...

edit Config.pm

Code: Select all

# customer uniq id
CustomerKey => 'sAMAccountName',
        
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['displayName', 'cn', 'mail', 'name', 'sAMAccountName'],

Attribute used as CustomerKey need to be added in CustomerUserSearchFields