ITSM Change : How to modify the Change Add form

[StefanoBoccanera]

hi
I'm trying to find some method to modify the AgentITSM Change Add web form.
I'd like to force the customer to use only some specific templates to add change.
Actually (ITSM 3.02) has a web form that makes available the creation by template or
adding change directly by means of filling input fileds. I'd like to avoid the last one option.
I'm trying to read the AgentITSMChnageAdd.pm but I'm not so expert to modify it with
confidence. Also about the associated dtl.

Would someone give me some useful suggestion how to approach the problem?

best regards

stefano

[jojo]

Customers should not work with this frontend, it will be filled by a change builder agent

[StefanoBoccanera]

I'm sorry I used a wrong term. The intended user are change initiators agent, don't 'customer' in OTRS terms.

Using only change templates, is a requirement by Change Management structure to make simple the OTRS ITSM startup.

stefano

[jojo]

this would require to create a new frontend module and a template (development)