Accounted Time and job comments

[aandstech]

I run a small IT Consultancy business and use OTRS as a mean to log calls for my customers and enter in the time spent on each job. On some ocasions the account time exceeds what i want to actually charge the customer. Is there any way to make accounted time editable so the accounted time can be changed. Similar to the way free fileds is editable.

Is there also any way to create a categories for accounted time.
IE Chargeable
non chargeable
Research and Dev

Some times I have accedently added a note and accounted time to the wronge ticket, what is the easiest way to either
edit the notes within the ticket or delete the note and accounted time
im running 2.4.7

any help would gretaly be appreciated

[crythias]

Adding time to accounted time is easy enough. Just add a note and the delta. I'm not certain if the delta can be negative, but the accounted time reflects the sum of time entries.

[aandstech]

Thanks for the reply,
Justed created a dummy ticket and put in a negative amount this works.

[Giulio Soleni]

Justed created a dummy ticket and put in a negative amount this works.

... on this topic.
I would like to set a control over the accounted time and let it be only a value >= 0.
Do you think is it possible?

Thank you

[crythias]

Sure, just add an onBlur javascript to the field that checks the .value of the field and either alerts or sets the value to zero when value is less than zero. I would go with the non-alert method, unless you want to warn the agent why negative is bad.