[SOLVED]Postmaster Filters - Keyword Case Sensitivity

[kool_kid]

Hi,

I have some post master filters already created and are working good. I have noticed that the keywords I add in the filter are case sensitive. Test, TEST, test and TeSt are all different keywords for postmaster filter. Is there a way to disable this case sensitivity?

EDIT: I'm using version 3.0.5

Regards
Kk

[crythias]

[Tt][Ee][Ss][Tt] is one way to adjust for that...

[kool_kid]

Appreciate your response.

Is there a way to turn off case sensitivity completely?

[kool_kid]

Right now I have 5-6 keywords that I search for in the subject field of incoming emails, if the keyword is found then the ticket is moved to particular queue. below is the example

Filter Condition
Header 1: Subject
value 1: ([printer] | [server*] | [network***] | [internet] | [computer*] | [laptop*])

Set Email Header
Header 1: X-OTRS-Queue
Value 1: IT-Queue

When I try this filter it works good for 2 or more words together like "Server Down" or "Computer freezes always" but it doesnt work if the subject field is having only one word like "Internet" or "LAPTOPS" etc.

Am I entering the keywords in wrong format? When i try using "||" operator instead of "|" operator in the above filter then all incoming emails goes to IT-Queue although the keywords are not matched.

Let me know where im going wrong with these filters.

[crythias]

brackets are used for characters within the brackets: [printer] could theoretical match p or r or pint. parentheses match whole words.
http://regexpal.com/
(printer|server|network|internet|computer|laptop)\w*
the \w means "word character" and the * means "0 or more of the previous". So, find printer or server or network or ... and also any word character (like "s", or not, or a lot of them, like serverssss or server1).

Kernel/System/PostMaster/Filter/MatchDBSource.pm about line 121:

Code: Select all

            # match string
            elsif ( $Param{GetParam}->{$_} && $Param{GetParam}->{$_} =~ /$Match{$_}/i ) 

that /i seems (as far as I can tell) to mean the item is case insensitive, although I'd probably consider maybe using lc as well or instead:

Code: Select all

            # match string
            elsif ( $Param{GetParam}->{$_} && lc($Param{GetParam}->{$_}) =~ lc($Match{$_}) ) 

http://forums.devshed.com/perl-programm ... 17894.html

[kool_kid]

Thanks. I always appreciate your help.

The format you gave me works like a charm. Request you to add this Regex tutorial help or some guide on the otrs's Postmaster Filter webpage.

Thanks once again. This issue has been pestering me a lot.