Changing AutoComplete Customer Search

[MichaelR]

Hello all,

When creating a ticket, and you have the auto complete that searches customers, where/what is the function that OTRS uses to search the customer database?

I am planning on making the customer valid type 'temporarily-invalid' to act like 'suspended' where customers cannot use any features of OTRS, but Agents etc are still able to create tickets as if they were 'valid'.

So I am planning to change the customer search function/s to include ValidID 3 as well as ValidID 1

Just I cannot find the function the AJAX code is calling, anybody know? (I am looking at System::CustomerUser::DB::CustomerSearch at the moment)

Ps. Should I get this working, I will be provide all my changes

Cheers,
Michael

[MichaelR]

Does anyone have an idea where I could be looking? Is there a few low-level functions/code that determine which ValidIDs are acceptable in searching for & manipulating Customers?

[Daniel Obee]

Did you examine the Kernel/System/Valid.pm? Seems it could be the key to your problem.

Greets
Dan

[alan_mn]

hi, u guys already found the solution?

[MichaelR]

You just need to modify Valid.pm around to include invalid-temporary as well as valid.