Restrict Access to "Email Ticket"

Moderator: crythias

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apatel0
Znuny newbie
Posts: 27
Joined: 17 Feb 2011, 15:02
Znuny Version: 3.04

Restrict Access to "Email Ticket"

Post by apatel0 »

Hi, I'd like to restrict access to the "New email ticket" menu item for only certain groups. How do I go about doing that?
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: Restrict Access to "Email Ticket"

Post by ferrosti »

Have a look at
Frontend::Module###AgentTicketEmail
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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apatel0
Znuny newbie
Posts: 27
Joined: 17 Feb 2011, 15:02
Znuny Version: 3.04

Re: Restrict Access to "Email Ticket"

Post by apatel0 »

Thanks! Just one question.. What is the difference between the Group option and the Group RO?
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