Use SOAP to get info from OTRS

apatel0 · Post by **apatel0** » 27 Jun 2011, 21:14

Hi,
We use OTRS internally and have an external vendor that will handle tickets that are assigned to their queue. We would like to use SOAP so that when a ticket is sent to their queue, OTRS will kick off a script that will get info for that ticket and send it over to their system. How can I go about doing that? Are there any sample scripts I can work with? I just know of the rpc.pl script which creates a ticket. Thanks.

Post by **crythias** » 28 Jun 2011, 04:05

A notification (event) won't work?

apatel0 · Post by **apatel0** » 28 Jun 2011, 13:36

Well we didn't want to rely on email. Since they are a vendor that also services other clients, they would like to have tickets to be integrated. Does it sound possible?

jojo · Post by **jojo** » 28 Jun 2011, 13:40

just read the rpc.pl and the API description (dev.otrs.org)

You'll find some additional infos here:
- http://blog.otrs.org/2010/05/26/soap-ho ... eporting1/
- http://blog.otrs.org/2010/05/28/soap-ho ... eporting2/
- http://blog.otrs.org/2010/11/11/proof-o ... -for-task/

Znuny Open Source Ticketsystem

Use SOAP to get info from OTRS

Use SOAP to get info from OTRS

Re: Use SOAP to get info from OTRS

Re: Use SOAP to get info from OTRS

Re: Use SOAP to get info from OTRS