Hi all,
In the CustomerTicketMessage.dtl file, I want to configure it so that on submission, the ticket has preset values for both Queue and Priority (I don't want the customer to be able to specify these, and they shouldn't be visible to the customer). How do I configure this?
Thank you in advance.
Changing visible fields in customer ticket request
Moderator: crythias
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s0ulShatter
- Znuny newbie
- Posts: 2
- Joined: 29 Jun 2011, 12:03
- Znuny Version: 3.0
Changing visible fields in customer ticket request
OTRS Version: 3.0
O/S: Windows 7 Professional 32-bit
Database: MySQL
O/S: Windows 7 Professional 32-bit
Database: MySQL
Re: Changing visible fields in customer ticket request
you can set these values via Sysconfig
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
s0ulShatter
- Znuny newbie
- Posts: 2
- Joined: 29 Jun 2011, 12:03
- Znuny Version: 3.0
Re: Changing visible fields in customer ticket request
Ahh, great, found it, thank you very much 
OTRS Version: 3.0
O/S: Windows 7 Professional 32-bit
Database: MySQL
O/S: Windows 7 Professional 32-bit
Database: MySQL