Hey Guys,
This has only happend recently. I am not sure as to what as changed.
But when a new email is sent to us, the first state is closed. The only way to find the ticket is by searching for it.
Any ideas on how I can change this?
Tickets Automatically coming in as closed
Moderator: crythias
Tickets Automatically coming in as closed
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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crythias
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Re: Tickets Automatically coming in as closed
Postmaster Filter? System Log?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Tickets Automatically coming in as closed
Hey,
I looked at the system log, and there is no activity to say anything has been changed.
[Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011062910000057/TFS] created (TicketID=72938,Queue=IT Admin,Priority=3 normal,State=Closed)
Thats the first instance of it. No new filters were set up
I looked at the system log, and there is no activity to say anything has been changed.
[Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011062910000057/TFS] created (TicketID=72938,Queue=IT Admin,Priority=3 normal,State=Closed)
Thats the first instance of it. No new filters were set up
OTRS 3.0.7 installed on Linux. Agents access it, customers emails us.
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joebie
- Znuny newbie
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- Znuny Version: 3.0.8
- Real Name: Joep van Dijken
- Company: Van Dijken E-Commerce
Re: Tickets Automatically coming in as closed
We've had similar problems after we changed the names of our states. (admin->ticket settings->states)
If you've done something like this, try setting the state names back to the original English.
If this is the case take a look at the docs, there's something in there which explains how to change the state names.
BTW we haven't been able to get it to work yet.
If you've done something like this, try setting the state names back to the original English.
If this is the case take a look at the docs, there's something in there which explains how to change the state names.
BTW we haven't been able to get it to work yet.