OTRS won't send email via SMTP [SOLVED].

[Bucko77]

I'm fairly new to OTRS having only built the system yesterday, I can load emails into the system via IMAP but when I try to reply using SMTP I get the error message below:

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Jun 29 15:02:19 2011 Message: Impossible to send message to: "xxx" <xxx@xxx.com> . Traceback (1380): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketCompose::Run (v1.124.2.7) Line: 534 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

If I look in the otrs.log file I get the following:
[Wed Jun 29 15:02:19 2011][Error][Kernel::System::Email::SMTP::Send][117] Can't connect to xxx.xxx.com: Bad file descriptor!
[Wed Jun 29 15:02:19 2011][Info][Kernel::System::Email::Send] Error sending message
[Wed Jun 29 15:02:19 2011][Error][Kernel::System::Ticket::Article::ArticleSend][2042] Impossible to send message to: "xxx" <xxx@xxx.com>.

I can telnet to my Exchange 2003 server from the OTRS server and I've also allowed the OTRS server IP to relay through Exchange.

Any help is appreciated.

Thanks
Stephen.

[Wolfgangf]

probably your exchange admin needs to allow routing email from your OTRS server

[Bucko77]

Thanks for the comment Wolfgangf.

I managed to resolve this by changing the IP address of my OTRS server. I was having issues running a tracert against the initial IP I used, I was getting the wrong server name back, I troubledshooted the DNS issue but couldn't resolve which effected me adding the IP to the list of allowed Servers on my Exchange SMTP virtual server. A change of IP resolved.

Thanks
Stephen.