Change mandatory fields on customer creation + attachments

[will]

Hi,

My setup is the following : I'm using OTRS as a mail answer system, customer are not going to have access to the web interface (yet at least).

I was wondering if it was possible to reduce the number of mandatory fields in the customer creation process, as they are not going to login on the web interface.

Sorry if this question is already answered, I didn't found anything related to this on the forum or doc.

Second thing, I was wondering if the attachment received by mail were stored once or many time (like if the attachment is received in multiple queues, with the same size, name).

Thanks

[crythias]

The mandatory fields by default are First Name, Last Name, login, email, customerid, password, and valid. You need all of them to create customers, but you don't have to create customers to create tickets.

The attachments are duplicated as many times as they arrive.

[will]

Thanks for the answer.

So as i need to attach tickets to company or customers company, I guess I need to create a customer (searchability is the point there).

However I'm curious on if it would be possible to hack or modify a (some) configuration parameter(s) to be able to drop some of the mandatory fields, which is what I'm basicly looking for.

[crythias]

Yes, check your Config.pm or copy the relevant parts from Defaults.pm to Config.pm