OTRS facebook integration

Moderator: crythias

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it4change
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Joined: 11 Dec 2010, 23:39
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OTRS facebook integration

Post by it4change »

Hi,
I'd like to be able to integrate OTRS with facebook. I am thinking about recieving notifications of wall posts an messages and thereby create tickets.
Replying to these from OTRS should hopefully result in a post or a message to sender.
Haven't got around to testing this yet, has anyone else any experience or ideas on this topic.

All comments welcome!
Testing: OTRS 3.0.5
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crythias
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Re: OTRS facebook integration

Post by crythias »

Shouldn't be a problem if you have a dedicated email account waiting for the spam^Wentries to be placed on the page.
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ferrosti
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Re: OTRS facebook integration

Post by ferrosti »

Make sure you have auto replies enabled and set your loop value to infinite ;)
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