Hi,
I'd like to be able to integrate OTRS with facebook. I am thinking about recieving notifications of wall posts an messages and thereby create tickets.
Replying to these from OTRS should hopefully result in a post or a message to sender.
Haven't got around to testing this yet, has anyone else any experience or ideas on this topic.
All comments welcome!
OTRS facebook integration
Moderator: crythias
OTRS facebook integration
Testing: OTRS 3.0.5
OS: 2003 server
OS: 2003 server
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Re: OTRS facebook integration
Shouldn't be a problem if you have a dedicated email account waiting for the spam^Wentries to be placed on the page.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: OTRS facebook integration
Make sure you have auto replies enabled and set your loop value to infinite 

openSuSE on ESX
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems