<Closed>Can a CI be deassociated?

fondofotrs · Post by **fondofotrs** » 06 Jul 2011, 15:30

i probably am doing something wrong or is it not possible to deassociate a CI from a ticket/FAQ etc? practically, when it is realized that a wrong CI was associated, one should be able to deassociate it and reassociate it with new FAQ/ticket etc.

Wolfgangf · Post by **Wolfgangf** » 07 Jul 2011, 11:53

just delete the link and create the new correct one

fondofotrs · Post by **fondofotrs** » 13 Jul 2011, 04:23

thanks wolfgangf. i don't see any option of deleting. you mean delete it from database? can the agents be able to delete the links?

fondofotrs · Post by **fondofotrs** » 18 Jul 2011, 12:12

am i missing anything there? i really don't see option of deleting it, unless you are referring to deleting it from database

jojo · Post by **jojo** » 18 Jul 2011, 12:14

just go to the link screen. On top is a link to the delete screen

fondofotrs · Post by **fondofotrs** » 18 Jul 2011, 14:27

thanks, jojo. sometimes i forget to make use of my common senses. i can't believe that i didn't notice that link.

Znuny Open Source Ticketsystem

<Closed>Can a CI be deassociated?

<Closed>Can a CI be deassociated?

Re: Can a CI be deassociated?

Re: Can a CI be deassociated?

Re: Can a CI be deassociated?

Re: Can a CI be deassociated?

Re: Can a CI be deassociated?