PGP in OTRS

Moderator: crythias

Locked
teymuralizade
Znuny newbie
Posts: 9
Joined: 05 Jul 2011, 08:16
Znuny Version: 2.4.10
Real Name: Teymur Alizade
Company: AzeriCard LTD

PGP in OTRS

Post by teymuralizade »

Good Day,

We've successfully integrated PGP in our system but have 2 problems related to PGP in OTRS.

1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.

2. When we make answer on ticket with pgp encrypted text, OTRS automatically decrypt this text.


Can u help us to solve these problems? Thank you in advance.
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: PGP in OTRS

Post by crythias »

I can understand the second part. It doesn't make sense to double encrypt when you're replying. You'll encrypt the whole response on sending the reply anyway, won't you?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
teymuralizade
Znuny newbie
Posts: 9
Joined: 05 Jul 2011, 08:16
Znuny Version: 2.4.10
Real Name: Teymur Alizade
Company: AzeriCard LTD

Re: PGP in OTRS

Post by teymuralizade »

No. We send answer on an encrypted message, but usually we don't encrypt our message, because it doesn't consist of security information. Ok, it's not problem. We'll encrypt it. But also the problem is - when mail with encrypted text comes to OTRS, OTRS makes notification to agents' mails and notification has decrypted text of original mail. For encrypted mails, agents must receive notification only with encrypted text. How can we do that?
teymuralizade
Znuny newbie
Posts: 9
Joined: 05 Jul 2011, 08:16
Znuny Version: 2.4.10
Real Name: Teymur Alizade
Company: AzeriCard LTD

Re: PGP in OTRS

Post by teymuralizade »

teymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.
Also can u help us with it ? Sorry for disturbance, but launching of the project must be closed soon and I have limited time :( Thank you anyway
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: PGP in OTRS

Post by jojo »

teymuralizade wrote:For encrypted mails, agents must receive notification only with encrypted text. How can we do that?
Thats not possible. (Your agents also should not have the key from the OTRS Server). We consider internal mails to agents as secure
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
teymuralizade
Znuny newbie
Posts: 9
Joined: 05 Jul 2011, 08:16
Znuny Version: 2.4.10
Real Name: Teymur Alizade
Company: AzeriCard LTD

Re: PGP in OTRS

Post by teymuralizade »

teymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.

But what about this? Can anyone help ?
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: PGP in OTRS

Post by jojo »

have a look in the

- OTRS log
- Apache error log
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked