Good Day,
We've successfully integrated PGP in our system but have 2 problems related to PGP in OTRS.
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.
2. When we make answer on ticket with pgp encrypted text, OTRS automatically decrypt this text.
Can u help us to solve these problems? Thank you in advance.
PGP in OTRS
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Re: PGP in OTRS
I can understand the second part. It doesn't make sense to double encrypt when you're replying. You'll encrypt the whole response on sending the reply anyway, won't you?
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Re: PGP in OTRS
No. We send answer on an encrypted message, but usually we don't encrypt our message, because it doesn't consist of security information. Ok, it's not problem. We'll encrypt it. But also the problem is - when mail with encrypted text comes to OTRS, OTRS makes notification to agents' mails and notification has decrypted text of original mail. For encrypted mails, agents must receive notification only with encrypted text. How can we do that?
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Re: PGP in OTRS
Also can u help us with it ? Sorry for disturbance, but launching of the project must be closed soon and I have limited timeteymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.

Re: PGP in OTRS
Thats not possible. (Your agents also should not have the key from the OTRS Server). We consider internal mails to agents as secureteymuralizade wrote:For encrypted mails, agents must receive notification only with encrypted text. How can we do that?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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- Znuny Version: 2.4.10
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- Company: AzeriCard LTD
Re: PGP in OTRS
teymuralizade wrote:
1. When we zoom ticket, OTRS doesn't automatically decrypt PGP message in this ticket - so we see only PGP code.
But what about this? Can anyone help ?
Re: PGP in OTRS
have a look in the
- OTRS log
- Apache error log
- OTRS log
- Apache error log
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com