HI,
I'm setting up customers so that they can only view tickets which all works well. Only problem is when a customer logs in that has no tickets associated with them they are presented with;
Welcome!
Please click the button below to create your first ticket.
I can't seem to find a way to disable this, obviously if they click the button to Create thier first ticket it generates an error because the privileges are not there. How can I remove this message and button??
My Tickets: Welcome Message
Moderator: crythias
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- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: My Tickets: Welcome Message
Code: Select all
Ticket::Frontend::CustomerTicketOverviewCustomEmptyText
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: My Tickets: Welcome Message
Thanks I've removed the text and replaced the message, small issue though: the create Ticket buttom is still visible but its small because I've removed the text. Will do for now though
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- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: My Tickets: Welcome Message
Create an own theme and change the .dtl file to your needs.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems