Hi all,
Got probaly a realy simple question for you guys. If a user without admin rights creates a ticket (phone or e-mail) the [Link Object] option is not visible. A user with admin rights does see these options.
I have OTRS 3.0.9 with ITSM 3.0.4. It is probaly a setting which I haven't found yet. Can someone help me with this?
Many thanks!
New Ticket -> Link CI
Moderator: crythias
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Kolkos
- Znuny newbie
- Posts: 6
- Joined: 15 Apr 2011, 11:49
- Znuny Version: 3.0.2
- Real Name: Anton van der Kolk
Re: New Ticket -> Link CI
No one knows?
Re: New Ticket -> Link CI
Set ITSM permission for this user in Agent <-> Group or Role<->Group.
Mshi
Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server