Windows installation problems

[Levi Wallach]

Forgive me I'm not very experienced with server installations. We have IIS running on port 80 and an instance of MySQL. I ran the installer and it initally complained about the MySQL port but I changed that to a different one and then it proceeded. It also complained about port 80 not being available but continued to install. It finished the install but when I try to access the site, it gives me erros. Specifically, it gives me a 404 when I try to go to http://localhost/otrs/installer.pl or http://localhost/otrs/index.pl and if I just go to http://localhost/ I get the following:

There has been a fatal error with the A5 Core.

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The MySQL Database Drive has been unable to connect to the datavase.

The following error was returned.
No connection could be made because the target machine actively refused it.

2002

Obviously there's some issue with the Apache and/or MySQL instance that it's set up, but I have no idea how to diagnose these or change the settings. Localhost is set up properly in the host file.

Can anyone suggest how to start tackling this? Thanks!

[MichaelR]

Install it on a different box, reverse proxy IIS

Or MANUALLY set up OTRS with IIS and your existing MySQL.

Do not use the installer if you are doing anything customised. It is not designed for that.