Doubts

[llevon]

Hi everyone

I'm trying configure in my company the OTRS, i created clients, users, groups and the other things,

i need assign SLA's for clients, but i don't know how, and i can not do this.

And how do i change de queue, for exemple: i had 1 call in open, i need change't to in in attendance, i cant to.


If you show me how do this or sand me guide. i'll appreciated

my e-mail: henrique@llevon.com.br

Thks

[MichaelR]

Because you asked so nicely, I will give you this for free, here: http://doc.otrs.org/3.0/en/html/