[SOLVED] Queue icons (nice to have)

[HervE]

Hello,

To make my OTRS both more fun and more visual, I'd like to display a different icon for each different queue.

On the dashboard, this would help to spot in one glance which ticket belongs to which queue... without taking too much space to display the whole queue name!

Did anybody already think up anything like that?

Regards,
HervE

[crythias]

doesn't seem impossible. First guess:
<img src="http://path/to/images/$QData{"Queue"}.jpg" alt="$QData{"Queue"}" />
though you'll have to be cognizant of subqueues (windows doesn't particularly like colons) and spaces in your naming scheme.
I haven't tried QueueID, but if it works, it'd be safer because it's a number.

[HervE]

Hello,

Thanks for your answer, I managed to do it!

I had to use Frontend::ImagePath, and all went well with queue names (didn't try IDs). I don't use subqueues.
Even queue names with spaces or dots work. (I just had to rename a queue whose name had a '/' sign inside.)

Regards,
HervE

[fondofotrs]

where did you define it HervE? do you have to change anything in dtl?

[HervE]

Yes, sure.

I inserted the following code line in Kernel\Output\HTML\Standard\AgentDashboardTicketGeneric.dtl:

Code: Select all

<td width="20px"><img src="$Config{"Frontend::ImagePath"}icons/$QData{"Queue"}.png" alt="$QData{"Queue"}" /></td>

and of course created the related 18x18 .png files in the mentioned icons folder.


...By the way, if someone knows a (free) tool to easily manage the transparency of these .png files, I take it!

Regards,
HervE

[crythias]

gimp?
You might also try http://icofx.ro/

[fondofotrs]

thank you HervE.

[HervE]

You're welcome.
And I just added this img tag to Kernel\Output\HTML\Standard\AgentTicketZoom.dtl too.

HervE