hi all,
good day
1- i want flowchart to explain how to create a ticket and how to use ITIL in OTRS
for exm: how you can work as first layer support
2- i want to know what is the different between customer and customer company also can i make relation between them
thanks
OTRS flowchart / customer & customer company
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: OTRS flowchart / customer & customer company
http://forums.otrs.org/viewtopic.php?f=60&t=7531 Start a bit here.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
mazam
- Znuny newbie
- Posts: 18
- Joined: 21 Jul 2011, 10:49
- Znuny Version: 3.0.4
- Real Name: mohamed tareq azzam
- Company: ISFP
Re: OTRS flowchart / customer & customer company
thanks a lot crythias i will see