Is it possible to view sub-queue tickets in QueueView

[oleav]

Hello all!

In our test OTRS we have several parent queues. One queue is OurCompany which has sub-queues: BranchOne, BranchTwo etc. When I go to QueueView I see:

Code: Select all

My Queues(0) OurCompany(1) ThirdParty(1)

When I click OurCompany queue I expect to see all our company's tickets (including tickets of BranchOne and any other branches), but instead I see empty ticket list and BranchOne(1), so until I go to actual sub-queue which contain ticket I should click and click.

Is it possible to configure OTRS to show all tickets when I click parent queue? Can it be done per-user or per-system?

[crythias]

By default, no. Because SubQueues are simply hierarchical labeling of individual queues, but otherwise have no relation to the parent.

[oleav]

Ok, then I will live with My Queues, selecting all needed sub-queues in my profile settings. Thanks for clarification.