Hi all,
I'm going to install a new OTRS 3.0.9 and I wonder what's the best backup strategy? That's large subject, and it would be nice to share some feedbacks...
I have try the provided scripts backup.pl and restore.pl, but, IMO, it's strange to backup all the source code... As almost everything is in the database, except the configuration files, wouldn't be enougth to backup only the database?
And what about incremental backup? Is someone of you, have found a way to do this?
Backup strategy
Moderator: crythias
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: Backup strategy
mysqldump otrs would be an option
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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MichaelR
- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: Backup strategy
Just mysqldump the whole db and backup the entire OTRS folder. From that you can restore anything.
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks 
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