how to disable autolock

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hero188
Znuny newbie
Posts: 26
Joined: 29 Jul 2011, 11:02
Znuny Version: 3.0.8

how to disable autolock

Post by hero188 »

Can someone help me to disable autolock tickets OTRS
I using OTRS 3.0.8 on windows.

Thanks.
I use OTRS 3.08 on windowns 2008 with MySQL
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ferrosti
Znuny superhero
Posts: 723
Joined: 10 Oct 2007, 14:30
Znuny Version: 3.0
Location: Hamburg, Germany

Re: how to disable autolock

Post by ferrosti »

Have a look at the options

Code: Select all

Ticket::Frontend::AgentTicket <WHATSOEVER> ###RequiredLock
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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hero188
Znuny newbie
Posts: 26
Joined: 29 Jul 2011, 11:02
Znuny Version: 3.0.8

Re: how to disable autolock

Post by hero188 »

ferrosti wrote:Have a look at the options

Code: Select all

Ticket::Frontend::AgentTicket <WHATSOEVER> ###RequiredLock
Thanks very much.
I use OTRS 3.08 on windowns 2008 with MySQL
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