Hey there all,
whenever there is agent-customer communication, in every email notification to the customer (auto-reply, followup notification etc.), there is additional (I guess OTRS predefined) text:
"This communication is for informational purposes only. All market prices, data and other information are not warranted as to completeness or accuracy and are subject to change without notice. Present message and any attached files may be or contain privileged information and is the property exclusive of COMPANY CAPITAL GROUP. This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. The information contained in this message is solely intended for the physical or legal person to whom it is addressed and to the authorized persons for receiving it. In the case you are not the intended recipient or the authorized person to receive this message, we inform that disclosure, duplicate, distribution or taking up any actions on information contained in this message are strictly forbidden and are under civil and legal responsibility. In case you received it by error, you are requested to notify the sender and to destroy the original e-mail message from your system. Opinions, conclusions or any other information contained into this message, which are not related to COMPANY CAPITAL GROUP activity must not be understood to be expressed or endorsed by COMPANY CAPITAL GROUP. The interpretation expressed in the present message did not reflect COMPANY CAPITAL GROUP opinion."
I was wondering if there is a way to edit or simply remove this text.
Thanks in advance,
Best
Damjan
[SOLVED] Edit/Remove additional text in customer notificat..
Moderator: crythias
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- Znuny newbie
- Posts: 5
- Joined: 11 May 2011, 14:58
- Znuny Version: 3.0.2
- Real Name: Damjan Lepceski
[SOLVED] Edit/Remove additional text in customer notificat..
Last edited by damjanlepceski on 03 Aug 2011, 11:04, edited 1 time in total.
Re: Edit/Remove additional text in customer notifications
If this text is not definied in your OTRS signatures it is most liekely attached by your Mailserver
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 11 May 2011, 14:58
- Znuny Version: 3.0.2
- Real Name: Damjan Lepceski
Re: Edit/Remove additional text in customer notifications
YES! I figured that out right after I pressed Submit Post
Thanks for the express answer though

Thanks for the express answer though
