[SOLVED]Problems with crontab

[paulosergio]

Hello,

I´m with problems on crontab from otrs 3.0.09, apparently the crontab is work fine, but the emails from otrs when the new ticket was created doesnt get.

But if run fecht mail from the otrs web console, i can receive the emails.

Other problem is with the comunication with the ticket with the user, for example if i post a reply on the ticket, this email doesnt get to the user, is it depends the crontab too ?

See the logs below


Aug 3 12:24:01 debian /USR/SBIN/CRON[20275]: (otrs) CMD (otrs /usr/bin/fetchmail -a --ssl >> /var/log/otrs/log2)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20273]: (CRON) error (grandchild #20275 failed with exit status 127)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20276]: (otrs) CMD (otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /var/log/otrs/log1)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20274]: (CRON) error (grandchild #20276 failed with exit status 127)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20278]: (otrs) CMD (otrs $HOME/bin/otrs.PostMasterMailbox.pl >> /var/log/otrs/log3)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20272]: (CRON) error (grandchild #20278 failed with exit status 127)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20272]: (otrs) END (otrs $HOME/bin/otrs.PostMasterMailbox.pl >> /var/log/otrs/log3)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20273]: (otrs) END (otrs /usr/bin/fetchmail -a --ssl >> /var/log/otrs/log2)
Aug 3 12:24:01 debian /USR/SBIN/CRON[20274]: (otrs) END (otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /var/log/otrs/log1)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20291]: (otrs) CMD (otrs /usr/bin/fetchmail -a --ssl >> /var/log/otrs/log2)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20292]: (otrs) CMD (otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /var/log/otrs/log1)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20288]: (CRON) error (grandchild #20291 failed with exit status 127)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20289]: (CRON) error (grandchild #20292 failed with exit status 127)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20295]: (otrs) CMD (otrs $HOME/bin/otrs.PostMasterMailbox.pl >> /var/log/otrs/log3)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20287]: (CRON) error (grandchild #20295 failed with exit status 127)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20288]: (otrs) END (otrs /usr/bin/fetchmail -a --ssl >> /var/log/otrs/log2)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20289]: (otrs) END (otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /var/log/otrs/log1)
Aug 3 12:25:01 debian /USR/SBIN/CRON[20287]: (otrs) END (otrs $HOME/bin/otrs.PostMasterMailbox.pl >> /var/log/otrs/log3)

[renee]

Did you hav a look at the logfiles /var/log/otrs/otrs[1-3]?

[paulosergio]

Hi renee,

the logs are blank.

Thanks

Regards

[paulosergio]

Hello,

doing tests here, i saw that if i run the command in the command line, the result is ok, but the same commmand on the crontab return the error informed above.

someone to help me?

Thanks.

Regards.

[crythias]

fetchmail does not exist in usr/bin ?
http://tldp.org/LDP/abs/html/exitcodes.html

[paulosergio]

Hello crythias,

My problem is with $HOME/bin/otrs.PostMasterMailbox.pl , because in the crontab the command doesnt run, but if i run in the command line it runs fine.

Thanks

Regards

[crythias]

I understand what you're saying, but I'm telling you what cron thinks. for whatever reason, cron can't see or can't run fetchmail from /usr/bin. That is the error it's reporting.

[paulosergio]

My problem is solved, it was a right user problems.

Thanks for all